Accessibility statement

Last reviewed: 9 September 2026 · Tourlies, Austin, Texas, USA

Booking a day out should not depend on how you read, hear, point or type. Tourlies is built so that a screen reader, a keyboard, a switch, a magnifier or a phone held one-handed on a bus can find an experience, book it, change it and get through the door with the voucher — and so that when something falls short, you can tell us and we fix it.

1. The standard we build to

We aim for the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across the traveller site, the booking flow, the voucher, the account and the help centre, and to the European Accessibility Act (Directive (EU) 2019/882, in force since 28 June 2025) for the services it covers. The operator portal and the admin console are held to the same standard.

In practice that means: every control works from the keyboard and shows where focus is; images that carry meaning have text; form fields have labels and their errors are announced; colour is never the only signal; text can be resized to 200% without losing anything; motion respects reduce motion; dialogs trap focus and close with Escape; and the whole site reads in a sensible order with headings, landmarks and a skip link.

2. What we have checked

• The homepage, search and filters, a listing page, the private-tour request, checkout, the booking page with its voucher, cancellation and rescheduling, sign-in, the account pages and this help centre — by keyboard alone, with a screen reader (VoiceOver and NVDA), and at 200% zoom on a phone.
• Automated checks run in our test suite on the key flows; a failure there blocks a release.
• The concierge, Lee, can be used entirely by keyboard, and every action it proposes is confirmed by you with a button, never taken on its own.

3. Known limitations

We are honest about what is not there yet. As of the review date:

• Photos on listings are described by the operator who uploaded them; some older listings carry a generic description rather than what is in the picture. We are adding an alt-text step to the upload.
• The meeting-point map and the trip world are visual; the same information — the address, the directions link, the times — is always given in text next to them.
• PDF receipts are generated by the browser's print function and depend on the browser for tagging.
• Third-party payment pages (Stripe Checkout) are built by Stripe; they meet WCAG 2.1 AA by Stripe's statement, and we pass the traveller's language to them.
• Operators' own websites, linked from listings that book externally, are outside our control.

4. Tell us about a barrier

If something on Tourlies is hard or impossible to use with your assistive technology, write to access@tourlies.com or use the help form. Say which page, what you were trying to do, and what technology you use. A person answers within two working days, and if we cannot fix it straight away we will complete your booking with you by email or phone at no extra cost.

5. Enforcement

If you are in the European Union and are not satisfied with our answer, you can contact the market-surveillance authority for accessibility in your member state. In the United States, Tourlies is a place of public accommodation under the Americans with Disabilities Act and treats this statement as its ADA web-accessibility commitment.

6. How this statement is kept

We re-check the site against this statement after every significant release and at least twice a year, and update the review date above. Material changes are noted in the privacy policy's change log where they touch personal data.